Frequently Asked Questions (FAQ)

Arata-Shoko Co., Ltd answers your questions about products and services. Please check the FAQ below, and if your question is not resolved, feel free to contact us.

Questions about products

Q: What types of packing materials do you offer?

A: We offer a variety of packing materials including rubber, nylon mesh, non-woven fabrics, insulating materials, neoprene sponge, double-sided tape, and silicone products. Customization is also possible, so please consult with us.

Q: Is product customization possible?

A: Yes, product customization is possible. We will make adjustments such as size and material changes, and processing methods according to your needs. Please contact us for details.

Questions about the manufacturing process

Q: How long is the delivery time for products?

A: Delivery times vary depending on the type and quantity of the product, but the usual delivery time is about 2 to 4 weeks. Urgent requests can also be accommodated, so please let us know.

Q: Is it possible to order in small quantities?

A: Yes, we also accept small quantity orders. We are flexible in handling prototypes and small-lot production.

Questions about technology

Q: Can I consult about special processing techniques?

A: Absolutely. We have a wide range of processing technologies, including precision die-cutting and double-sided tape application. We also offer processing using Thomson-type and Bick-type molds. Feel free to consult with us on technical matters.

Q: What industries do your products cater to?

A: Our products mainly cater to the audio equipment, medical equipment, electronics, and automotive industries. We provide products tailored to the needs of each industry.

Other questions

Q: Can you tell us about your business partners and terms of trade?

A: We conduct business with various domestic and international companies. The terms and conditions of trade vary depending on the project, so please contact our sales team for more details.

Q: Is it possible to tour the factory?

A: We apologize, but we are unable to accept factory tours as we handle parts processing for various clients.

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